Our standby generator installation was a challenge. The crew from Your Generator Connection did a great job and I was very pleased. Thank you to Randy, Rusty and the rest of the team for great work, thanks.

Ted / Willoughby / Google review

I was very impressed with John’s knowledge and customer service. I would highly recommend John and Your Generator Connection to anyone looking for service or installation of a home generator.

Manolis Sarandou / Google review

Sales rep was not at all pushy when giving the initial quote, sales and installation people are very professional. Installation went well, they actually cleaned up after job was finished even placing the sod they had removed around the unit. We couldn’t be more pleased with the way it all was handled, when I pay for something I’m very fussy, it’s my money after all.

Donald / Columbia Station Oh, / Home Advisor

The Generator One team in Mentor, Ohio sent someone out right away to evaluate an older generator unit that had seen the end of its life, presented us with detailed options for major repairs or replacement with a new unit, and then installed the new unit in a matter of days based on our emergency situation. The office staff worked out the installation contract and logistics with us via email and phone. And the field technicians were knowledgeable, courteous, and efficient. We were very appreciative of the service we received from Generator One.

Meliah / Perry Oh, / Generac.com

CANT BELIEVE IT TOOK US THIS LONG TO GET A GENERATOR IT IS THE BEST INVESTMENT WE HAVE MADE EVERYONE SHOULD GET ONE AND MIKE AND HIS WORKERS WERE FAST , POLITE AND SUPER KNOWLEDGEABLE WITH ALL OUR NEEDS

Jeff / Mentor / Generac.com

The entire team of individuals from the Generac Generator dealer in Mentor, Ohio who came to our home from beginning to end of the installation of our 11k Generac Generator were professionals in every sense of the word.
I highly recommend this team of professionals to anyone who may be looking into purchasing a whole house standby generator as we did.

Tim / Mentor / Generac.com

Great guys. Easy to talk with and very honest and trustworthy. The definitely know their job and perform all tasks while keeping you abreast of what’s going on. I would certainly recommend them for quality of work and price charged.

Gary / Ravenna / Generac.com

Very professional. Did exactly what they said they would do. Can on the day of the set appointment. Was really a great group of people to work with all around. If your considering a generator install, look no further!

Ira / Chagrin Falls / Home Advisor

Integrity, honesty and just an absolute pleasure to do business with them.

Grace / Chardon / Home Advisor

In looking for a organization I found Connection made me feel comfortable even from my first exposure to them on the phone. John, my service man arrived exactly on time and was ready to answer my questions and get to work. my questions were based on my over fifty years of  electronic work which he handled just fine. I watched him start my preventive maintenance service routine and was very pleased with his professionalism, seeming knowledge of his job and willingness to answer of my questions. I will be keeping Generator Connection for all my generator service.

Link / Doylestown / Generac.com

We had a service call with John from the Generator One in Willoughby, Ohio. Not only was John professional but he very quickly analyzed the problem and solved the issue. Our generator was back on line within minutes. I was really impressed with his skills. Outstanding service!!

Stix / Concord / Generac.com

Troubleshoot and replace mobile link.

Very professional. Arrived on time. Found problem quickly and fixed. Part was under warranty so no charge. I had my first generator installed when residential units first were available in 1999. I needed a new unit in 2005 and found a company who installed it. In 2014 unit failed to start during a power failure at 10:30 pm on a Friday night . I called for service to that company and got an servicing service and no return call. I called generator connection and received call back in 10 minutes. It was the owner who was out with family and while at that time I wasn’t a customer he arrived in a snow storm and in dress clothes found the problem. Went to shop and returned with work truck and a temporary fix so I had electricity and heat. Work crew arrived at 7:00am and did permanent repairs and upgraded to prevent this problem from reoccurring. I use them for annual maintenance and are always keeping unit in perfect shape.

Angies list

My Generator wouldn’t start during a power outage. Called and Rusty picked up immediately and tried to trouble shoot over the phone. Couldn’t get it to start, so he came out and tried to resolve the issue. The generator couldn’t get started and needed to be repaired which would take a couple days to get the part. Instead of just saying sorry about your luck, he went and got a portable generator for me to use so I could run most of my house.

The service and professionalism where incredible and probably the best I’ve experienced in a long time. I will only use them for my generator needs going forward.

Angies list

They installed a 16kw standby generator complete with phone link to monitor its performance.

The installation was extremely professional (I wrote a review last year for Generac) and the generator performance has been solid.  We have had two outages in the last year – one 20 minutes and one 7 hours.  The generator did exactly what it was supposed to do. I have a service contract for the installer to maintain the unit (once a year checkup, battery, filter, start up test, etc), that that just happened.  I am very pleased with this company and the product.

Angies List

Rusty and his company do nothing else but install Generac generators, and they are outstanding at it.  All his workers are courteous, experienced, and punctual.  Installing generators can be challenging and complex, and it’s a job best left to those who specialize in it.  Your average heating and cooling contractor or electrician could leave you with a very unsatisfactory result.  I suggest you go with this company because you’ll be delighted with their expertise.  Moreover, Generac generators are the best,  I don’t recommend the other company that manufactures them.

Everything was done right the first time.  My only complaint is that Rusty was slow to do the extra electrical work required by the North Ridgeville inspector;  but when I called the office, they resolved the matter right away.

Angies List

Installed a Generac 11kw stand-by generator at our residence.

In mid-summer Rusty came to the house to determine the feasibility of installing a generator. He looked at the availability of natural gas to a probable site, evaluated the electrical supply to the house, and discussed with us the coverage we would like in the event of power outage. Once he had the total picture, he proposed installing an 11kw Generac generator, along with a “winter package” that would warm the engine and battery. He then applied for permits, an once they arrived in the office, the company set up an installation date. On the day of installation, three men arrived at 9:30am with a truck, about the time that had been arranged, and introduced themselves. After explaining what they would be doing, they began work. They were very professional and experienced–the team leader Mike had installed thousands of these generators! They knew what they were doing, so their progress was very efficient. They finished about 3pm. Mike took us on a “tour” of the machine and explained its functions and what to expect–electronic automatic reports to us and to the company, particularly if there was an outage or malfunction of any kind; when the weekly “exercise” of the machine would happen; what would happen if the transfer was triggered to the generator; and so on. We felt very well informed about the equipment and the company.

Angies List

Friendly and prompt service!

Mike / Home Advisor

Prior to the team arriving I built a support structure with wood and stone. Leveled out the generator location.
The team came on time and installed the generator in a very professional manner. They were fast to start and completed installation in a few hours. I should mention that it poured during installation. They set up a canopy and continued their work. In order to install the system they needed to access the basement to get to the switch box.  After they left the house was just as clean as before the arrived.
I would recommend this company and the installation team to anyone. Great Job.

Bruce / Google